Facilitator
Description
Effective workplace conversations are the cornerstone of effective relationships to help create an improved working environment. This workshop will provide the foundations for all staff to have respectful conversations at work that are consistent with your organisation's values, and that tackle issues, while maintaining good workplace relationships.
Learning Outcomes
Participation in this workshop will enable you to:
- use positive communication techniques with colleagues
- engage in effective workplace conversations that align with the values
- deliver positive and honest feedback to colleagues in a respectful and appropriate way
- tailor conversations to reduce potential conflict, defensiveness or resistance.
Content
Getting the foundations right:
- Active listening skills
- Respectful verbal and non-verbal communication techniques
- Assertive communication methods for raising issues and concerns
- Awareness of impact on others and demonstrating empathy
- Overcoming barriers to effective communication
Effective conversations with colleagues:
- Appropriate and inappropriate conversations for work
- Maintaining positive engagement with colleagues
- Managing unconscious biases
- A 3-step approach for everyday feedback with colleagues
- Finding solutions with colleagues
- Saying no nicely
- Minimising poor outcomes
Conversations with different personalities to positively connect with each other:
- Recognising other people’s thinking types and communication preferences
- Adapting to and adjusting communication for other people to better connect with each other