Facilitator
Description
Effective conversations are the cornerstone of great leadership, strong relationships and improved performance, and hence business outcomes. This workshop will provide the foundations for leaders to have these conversations; both positive and constructive feedback conversations.
Learning Outcomes
Participation in this workshop will enable you to:
- use positive communication techniques
- engage in effective workplace conversations that maintain positive relationships
- deliver positive feedback
- deliver constructive feedback confidently
- tailor conversations to reduce potential conflict, defensiveness or resistance.
Content
Getting the foundations right:
- Leadership communication foundations
- Creating the right start using assertive, values-based communication
- Awareness of impact on others and demonstrating empathy
- Overcoming barriers to effective communication
- Setting expectations - the what and the how
Effective conversations with colleagues and staff:
- Understanding formal processes and informal feedback (and check-ins)
- The power of positive feedback and appreciation
- Giving constructive feedback - why, what, when, where and how
- A 3-step approach for feedback
- Minimising poor outcomes, overcoming resistance and reducing possible defensiveness
- Ways to manage poor performance (earlier rather than later)
Positively connecting with different personalities:
- Recognising other people’s thinking types and communication preferences
- Adapting to and adjusting communication for other people to better connect with each other