PO Box 79142, Avonhead, Christchurch 8446
Unit 4, 41 Sir William Pickering Drive, Christchurch
0508 ODI ODI (0508 634 634) 03 943 2373
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The Co-operative Bank is a New Zealand registered bank, owned by its member/customers. It has 330 staff across 35 branch and Head Office locations.
In 2016 ODI developed, administered and reported an online Culture Survey across 90% of the bank’s workforce. We supported the development of an interviews process that was administered across the selected 10% of the workforce.
The online survey achieved a creditable 70% response rate; supported by ODI email invitations to participate, reminders for non-respondents and a Helpdesk service.
In 2017 ODI developed, administered, analysed and reported an online Pulse Survey across the bank’s workforce to supplement the bank’s annual Engagement Survey.
The online survey achieved a very high 84% response rate; supported by ODI email invitations to participate, reminders for non-respondents and a Helpdesk service.
Survey analysis and reporting included demographic splits, Multiple Regression Analysis to identify they key factors influencing the Engagement scores, and comparisons to two prior Engagement surveys.